Let
Us Answer Your Questions
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Questions
& Answers
Let us help you further
with more details.
Check out these
answers and feel free to email us as well.
Q. What are you
offering me?
A. We are presenting you with the
affordable opportunity to open your own
online store on the Internet. Rather you
are buying direct from the importer or
need us to supply product -- we can help
you! We host & manage the store for
you, supplying you with products if you
wish.
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Q. Is the price for your service correct?
A. One of the questions we get asked the
most about is the price of our service
& is it correct. The answer is YES!
You pay just one fee for the yearly term
of your store. There are no setup fees
and there are no monthly fees -- even the
cost to register the domain name for your
new online store is included!. We are
providing you with a simple &
affordable solution for having your own
online store!
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Q. Are there any monthly fees or setup
charges?
A. No. There are no monthly fees or setup
charges of any kind. Our price covers
your store operations for a full-year
term as described.
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Q. Do I need to pay a membership fee?
A. No! You do not have to pay a
membership fee to use our service and/or
purchase these same products directly
through us.
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Q. I placed an order but did not receive
an email order confirmation, nor did I
hear back from you, what happened?
A. If you placed an order and/or even
sent us an email -- if after 48-hours you
have not received a email order
confirmation then make sure your email
address is current, returning buyers may
need to update their email address with
the payment processor. Also, make sure
that SPAM FILTERS are not blocking your
email! AOL users -- make sure
you email is not being blocked! Sometimes a spam filter
may block email you really want! Make
sure email has not been delivered to your
"bulk" email folder. Please
send us an email if you have not heard
from us after 48-hours of placing an
order, as we do confirm all orders via
email.
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Q. I already have access to these same
products, may I still use your service?
A. Yes. Our service is to provide you
with your own online store, rather you
choose to buy these products from us or
directly from another source. We have
designed a service that gets you the
online store you have always wanted. If
you are buying these products direct then
we suggest you choose store version #2,
this way all orders are processed
directly with you.
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Q. I already have a product catalog --
may I buy wholesale from you?
A. Yes. If you have found one of our
product catalogs then you may buy
wholesale from us now. Please email us
for instructions -- tell us you have a
catalog already and would like to buy
wholesale. While we can take a wholesale
order from you, we do suggest you get a
current wholesale catalog pack from us
and/or have us setup an online store for
you as well.
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Q. I would like to build an online
presence and have wanted my own online
store, I have looked around at other
services and prices and would like to
know how you compare?
A. You could design your own online store
yourself but that takes time and a lot of
training. You may also consider someone
to design an online store for you but
that can be very costly and also takes
time to complete. Our goal is to make
this part of your business venture as
easy & affordable as possible. You
should find us to be a quick &
affordable solution to owning a online
store.
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Q. Do I need to have my own website?
A. No! You do not need to have your own
website to have us setup your online
store.
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Q. What will my online store look like?
A. Your store will look the same as the
store you are seeing now, yet it will be
customized with the store name (domain
name) that you choose. You will be given
the most current store version &
program offer and we will update your
store from time to time so it appears new
to your visitors. Not all store owners
have the same store design -- some store
owners have kept earlier store designs
and new store owners are presented with
the most current design. Visitors will
type your web address (domain name) in
their web browser and will be directed to
the home page of your online store.
Because our online stores are updated,
you will not always see the same look or
color scheme even. So, even if you don't
like the colors for this current version
you may like them with the new. Again,
store owners are given the choice of
switching to a new store version (or not)
once it's available.
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Q. May anyone access my online store?
A. Yes! Anyone may access your online
store via the Internet (World Wide Web).
We use "simple HTML"
programming to create our stores so every
visitor to your store is able to see the
store from the web browser of their
choice. You don't want visitors to leave
your store because of complex web page
programming that prevents them from
seeing your online store. Our unique
order tracking system does not require
the use of "cookies" to track
orders from your store either, thus, if
the consumer's web browser is setup to
reject "cookies" that is okay
as your online store is still capable of
tracking & processing all orders.
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Q. How long will it take to get my store
online & running?
A. You will be sent an email order
confirmation after we process your order
-- expect this email within 1 to 24-hours
(except weekends) of your initial online
order. From that email you will need to
confirm with us the name you wish for
your online store. We will then register
the name for your online store and send
you an email to confirm. After your
domain name has been registered it takes
approximately 48-hours for the new domain
name to update on the Net, this is
standard in the industry for all new
domain names. Once this is completed we
will then beginning design of your new
online store. You should find your store
online within 7 to 10 days, if not much
sooner. We keep you informed by email as
we complete each process of your online
store. It's really quite fast.
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Q. If I choose the trial period option
when does the trial period start?
A. The trial period starts AFTER your
store is online, active and fully running.
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Q. Will you ever place advertisements in
my store?
A. We will never place any advertisements
(third-party or otherwise) in your online
store. We never place banner ads, pop-ups,
or other links in a store owner's online
store. The goal is to sell the products
in your store and not to offer links
outside of your store for which there is
no benefit.
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Q. How do I manage my online store?
A. There is nothing for you to have to
manage since we do all of the work for
you! We have made running your store as
easy as possible since we take care of
store management. If you choose store
version #2 then you do have access to
third-party services for order processing.
As far as your online store goes we take
care to manage and keep it current for
you, that's less work for you!
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Q. Are there custom features available
for my online store?
A. If you desire any sort of custom
features other than our standard store
design please contact us first. We are
capable of adding additional web pages
and other features to your store if
desired. We charge additionally for
custom features and quote price based on
each individual work-order and the custom
features desired. You will need to be
very specific with what you would like to
do with your online store and contact us
first regarding any custom page features.
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Q. How much will you charge for shipping
& handling?
A. All of our stores charge a flat-rate
for shipping & handling no matter how
small or large the orders is. We found
that consumers appreciate a flat-fee, a
fee that is reasonable and not confused
by order size, amount, weight, etc. If
you choose store version #2 you are then
capable of setting your own shipping
& handling fees, as well as any sales
tax fees you may collect.
Note: the shipping and handling fee is
also added to store services orders -- it
covers the cost of delivery of your
wholesale catalog pack.
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Q. How may orders be placed?
A. Your store has the ability to accept
orders online or by mail. Orders placed
online may be paid using a major credit
card or direct debit from a checking
account. Orders placed by mail may use a
check or money order. Your online store
includes merchant account capability at
no extra cost.
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Q. If I choose store version #1 may I
take orders directly from the consumer?
Yes. If you choose store version #1 you
may even take orders directly if you like.
Simply have the consumer browse your
online store -- then have them submit
their own order on one of your store's
order forms (simply print copies from
your own store's web site, keep a copy
for yourself for future reference). We
will process and ship orders directly to
the consumer as usual. If you want to
deliver the orders personally simply
submit all orders as one order with
shipping direct to you. Because you will
be submitting all orders "as retail
orders" you will receive back your
check for the profits due you for these
sales -- just as if ordering from the
online store itself. Credit cards orders
must be placed online, directly at your
online store. You may also accept print
catalog orders as well, as described in
our program.
Now, if you are selling via direct sales
-- catalog, flea markets, etc. -- because
you are buying wholesale and selling
retail then you keep 100% of all your
profits immediately. The only time we
share the profits with you is when
running store version #1 and you want us
to do the work handling orders on your
behalf.
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Q. I am not sure which store version is
best for me -- what do you suggest?
A. If you are buying these products
direct then we suggest you choose store
version #2. If you need us to supply
product and process orders then we
suggest you choose store version #1. We
give you the option to change your store
version later if necessary -- this way
you could choose store version #1 now and
later switch to store version #2 if
needed.
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Q. Will I be able to offer gift
certificates at my online store?
A. Yes. Another nice feature of your
store is the ability for consumers to
purchase gift certificates -- this is
available in both store versions.
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Q. What is the eCatalog?
A. The eCatalog is simply a subscription
to a email list. If someone asks for the
eCatalog they will receive future offers
by email. If you choose store version #1
we handle this procedure for you -- you
are compensated (same as if they where
ordering from your online store) for all
sales coming as a result of an eCatalog
subscription. If you choose store version
#2 then you will simply want to add the
consumer's email address to your own in-house
list -- you can email your new customers
yourself with special offers, new
arrivals, or ask to send them a print
catalog, etc.
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Q. Do you offer print catalogs?
A. Yes. When you setup your own online
store with us a catalog packet will be
sent to you featuring the entire product
line (nearly 4,000 items!). You keep 100%
of the profits from all direct sales (including
your catalog order sales). You may order
for yourself and/or sell directly from
the print catalog. A Sub-Wholesaler kit
is also available (with or without a
online store setup) that features a
business manual and a cash back bonus
offer. If you purchase store version #2
then you will probably be ordering direct
from the importer so you will simply have
an extra catalog to use on your own.
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Q. Do I have to order both an online
store and a sub-wholesaler kit?
A. No! When you order an online store the
wholesale catalog pack is already
included. However, if you want the
business marketing manual and the cash
back offer -- together with online store
version #1 -- then be sure and order that
online store package as offered.
+++
Q. May I place personal orders for
myself?
A. Yes. You may order for yourself from
your own online store -- with store
version #1 you are compensated with the
regular profits you would have made (see
store version #1) had the order come from
a consumer shopping at your online store.
You may also order from the print
catalogs as well.
+++
Q. How long does it take to receive
orders?
A. Please allow about 2 to 3 days for in-house
order processing & verification, plus
delivery time by the carrier. Most online
store orders will arrive within 7 to 10
days, about the same for mail-in orders (after
payment has cleared). Your catalog pack (included
with an online store setup) will arrive A.S.A.P.
(usually sent priority mail).
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Q. How do I and may I advertise my online
store?
A. Yes, you may advertise your online
store and we encourage you to do so! From
time to time we will send you a store
owner's report offering you marketing
tips as well as news about store updates.
Store owners have advertised their online
stores in magazines, newspapers, flyers,
business cards, etc. Your online store is
even setup with META tags in place for
search engine submission making it easier
for shoppers to find your online store!
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Q. What benefit is there to me if someone
choose to get their own online store
while shopping at my online store?
A. First, we pay you a commission on
hosting fees when they choose to open a
store and they do so via your store --
you are paid this fee for either store
version purchased. If they choose store
version #1 then you benefit again when
product is sold via their own online
store. You benefit from the Sub-Wholesaler
program as well when it comes to print
catalog orders.
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Q. How much money will I have to pay for
my online store and what about price
increases?
A. The initial price you pay for your
online store is the same amount as
described here and you never pay monthly
fees, etc. during your yearly term. After
the first year -- and if you choose to
keep your online store for another term
-- you are guaranteed to pay the same
price for both the second and third term
as well. For the fourth term and beyond
you pay the same fee as all other online
store owners. There are no monthly fees,
no hosting fees, no monthly merchant
account fees, etc.
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Q. May I cancel at any time?
A. Yes. You may cancel your service with
us at any time and you are never required
to renew your online store's operation
unless you so choose. However, please
keep in mind that once we have registered
your domain name (web address) for
Internet access we are no longer able to
refund any monies paid for this service
if you choose to cancel early -- that's
because there is no way for us to reverse
this registration once it's completed. If
you choose store version #1 we are able
to cancel the operation of the store only
if we have not processed any orders from
consumers, otherwise, we must keep the
store operating to its full term in order
to continue to serve those clients from
now to beyond. After the term has expired
we will allow you full interest &
title in your domain name address. If you
choose store version #2 we are able to
cancel the operation of the store
immediately upon your request. With store
version #2 we allow you full interest
& title in your domain name address
at all times. By having full interest
& title to your domain name allows
you to move registration & hosting to
a different service provider if you
should ever so choose (you always have
full control of your online store name!!).
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Q. What about service outages?
A. Our hosting facilities are designed to
keep your online store up & running
-- we utilize four world-class quality
Tier 1 Internet Data Centers that are
optimized to provide an industry-leading
web, data, and applications hosting
environment. However, there are many
factors that create Internet traffic that
could go wrong. Errors can happen to
anyone on the Net. Your computer hardware
and software could fail, your ISP could
fail, other equipment on the Net could
fail. Be assured that we take ever step
possible to protect your online store.
While we can make no guarantee as to how
well Internet design & traffic will
be effected, like any other host, we work
to keep your online store up &
running 24-7 and we have succeeded in
that goal (over 99.9% up-time)!
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Q. Does it matter what computer or
Internet Service Provider (ISP) I use?
A. No. It does not matter what computer
or ISP service you use -- your store runs
independently of this.
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Q. Do I get my own email address with my
domain name?
A. If you choose store version #1 please
note that all email is directed back to
us since we are dealing directly with the
consumer. However, we will allow you the
use of a personalized email address (i.e.
yourname@yourdomainname.com) for use on
business cards, etc. so you may promote
an overall professional image for your
online store -- email to you is
automatically forwarded by secure mail
servers to the email address of your
choice. If you choose store version #2
then all email is directed back to you
& forwarded to the email address of
your choice. You may also setup
additional email addresses (i.e.
yourpersonalname@yourstorename.com) using
your domain name as well. One good thing
about having your online store -- your
email address never changes! Even if you
change your ISP, etc. then all you have
to do is inform us of your new email
address and we will forward email to your
new email account -- that easy! Please
contact us if you have questions about
this feature.
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Q. I want to sell "retail only,"
may I exclude the Sub-Wholesaler program?
A. You may exclude the sub-wholesaler
program with either store version, thus,
giving you a "retail only" type
store. However, because of the benefits
sub-wholesalers can bring to you we don't
recommend this option. If you choose
store version #2 you also have the option
to change the amount charged for the sub-wholesaler
catalog packet.
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Q. I want to purchase both the online
store (version #1) and Sub-Wholesaler kit
together and is this a good choice?
A. This is the best choice, especially if
you are just starting out and need help
getting started -- just order the
COMBINED package! The Sub-Wholesaler kit
includes what you need to get going, plus
our business manual to show you how to
operate. As a bonus, you are entitled to
our cash back offer with accumulated
purchases from the print catalog -- this
basically cuts the cost of this fantastic
opportunity in HALF!
+++
Q. What is the dollar value I need in
order to get the cash back bonus?
A. You only need to accumulate $250.00 (not
including supply items or shipping &
handling charges) in print catalog orders
within one year. That's it! Most buyers
place their first order totaling more
than that!! You could possibly do the
same. Of course, there are never any
limits to the amount of sales you must
make -- either through your online store
or otherwise.
+++
Q. May I still use your service without a
credit card?
A. Yes. Even if you don't have or wish to
use a credit card you are still able to
use our online store services and/or
place a merchandise order. This holds
true for your own customers coming to
your online store. To setup your store we
will accept a check or money order by
mail. No credit card is ever required to
place a product order and/or open up an
online store.
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Q. Do I need a merchant account to accept
credit cards?
A. Your online store is already designed
to accept credit card orders that are
processed directly through us (see store
version #1). If you choose store version
#2 then credit card orders are processed
via your PayPal account, as described.
You have access to your own PayPal
account simply by ordering your online
store! All credit card information is
secured online as it's processed via the
merchant service provider -- no one has
access to the consumer's credit card data
but the merchant service provider alone.
+++
Q. How may I get a PayPal account to use
your service?
A. PayPal is a very popular service on
the Net and used by millions of users
worldwide -- the company is owned by eBay.
If you are new to the PayPal service (our
payment processor) they will
automatically create an account for you
simply by making a purchase via our store
(rather it be for purchasing merchandise
or your own online store). Just like any
bank or other credit card processor,
PayPal is a 3rd party service to manage
payments via the Net, in a safe &
secure manner -- but PayPal goes one step
further giving you full control of your
payment information & how you do
business with other merchants who accept
PayPal. No one but you & PayPal will
ever see your credit card information!
PayPal never charges to setup an account
and there is no cost to you to use the
service to send payments to merchants.
PayPal also provides you with your
account history online to review payments
(both made and received). Again, only you
have control of your PayPal account!
Setting up a new PayPal account is nearly
transparent since you automatically gain
a PayPal account simply by using the
service to make and/or receive a payment.
Once you use PayPal you then have access
to shopping cart features for use with
store version #2 (store version #1 is
automatically handled by us). Some store
owners choose store version #1 first to
get their store online & operating,
later they may upgrade to store version #2
as they learn about PayPal and all of its
features & shopping cart functions
designed for merchants.
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Q. What is the "Merchant Discount
Rate" and how much is it?
A. The Merchant Discount Rate is a
percentage of the sale that every
business has to pay that accepts credit
cards. If you ever make a credit card
purchase (either online or in a store)
the merchant pays their credit card
processor a fee for the service when you
use your credit card. There are many
different credit card processors for
businesses to choose from. In the case of
our online stores, we use PayPal because
they are more competitive than other
credit card processors. PayPal does not
charge a setup fee, there are no monthly
fees, no statement fees, no gateway fees,
etc. With PayPal they charge just 2.9% of
the total order amount, plus a 30-cent
transaction fee. So, if you received an
order for $50 you would pay $1.45 + 30-cents
($1.75 total) for that order. You only
pay the Merchant Discount Rate when
receiving an order and it is deducted
automatically from the payment credited
to your PayPal account. In the case of
store version #1 we pay this fee
since we are processing the order
directly -- we do NOT count this fee
against payments to our online store
owners so this means an added benefit to
you! Rather you choose store version #1
or store version #2 you will be receiving
one of the best credit card processors
available for your online store.
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Q. May I list my store in the PayPal
online store directory?
A. Yes. PayPal offers you the chance to
list your online store in their online
store directory giving your online store
even more exposure! PayPal will also send
you notice each week of how many visitors
they sent to your store from their site.
PayPal has never charged for this feature
so it's a good marketing tool for either
store version you choose!
+++
Q. How much money will I earn from my
online store?
A. Our service is to provide you with
store design & hosting for your own
online store. Of course, like any other
income opportunity or franchise, we are
unable to say how much money, if any, you
will make from owning your own online
store. The money you earn is due, in
part, to how well you promote your online
store. All income taxes are your
responsibility as well.
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Q. How do you address SPAM?
A. You must agree never to use SPAM (unsolicited
email) or any other illegal method to
promote your online store -- we are
required to close your online store if
such methods are used.
+++
Q. Are you affiliated with any other
company?
A. We are not affiliated, nor are we
endorsed, by any other company -- we are
a private service offering order
processing & web hosting services to
our online store clients. We have over 20
years experience (since 1980) with this
product line.
+++
Q. Do you have additional information you
can send to me by postal mail?
A. All of the information about our
service is contained here at our online
store, however, please feel free to email
us (email link on this page) with any
specific questions. Thank you for your
interest in our service.
Have a question? Feel free to email us.
email@Nichols-N-Dimes.com
Note: if you don't receive our response
-- then make sure that SPAM FILTERS are
not blocking your email! AOL users
-- make sure you email is not being
blocked! Sometimes a spam filter may
block email you really want! Make sure
email has not been delivered to your
"bulk" email folder. Please
expect a response within 48-hours or
email us from a different email service
if you suspect a email delivery problem.
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Store Version #1 | Store Version #2 | Wholesale Catalog | Fundraising Store | F.A.Q.
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